Terms & Conditions

Shipping

Orders are typically processed and shipped within 3–5 business days (Monday through Friday). Estimated delivery times are approximately:

Please keep in mind that delivery times may be affected by holidays, customs procedures, natural disasters, pandemics, postal delays, or other circumstances beyond our control.

Orders are shipped through the national postal service using registered mail. Registered shipments include a tracking number and may require a signature upon delivery.

If you prefer standard mail without tracking or signature confirmation, please write “Standard Shipping” in the Order Notes section during checkout.

You can view our international shipping rates here.

Once your order has been shipped, your tracking number will be added to your order and you will receive an automated email containing the shipping details, tracking number, and tracking link.If you do not see our emails in your inbox, please check your Spam or Junk folder. You may receive email notifications when your order is received, processed, updated with tracking information, and completed.

Please double-check your full name and shipping address before placing your order, as this is the information we will use to ship your package.

We recommend:

If you need to update your shipping address, please contact us before your order has been shipped.

Depending on the size and contents of your order, products may be shipped in a sealed mailing envelope, small box, or divided into two or more separate packages.

Shipping Rates

You can view our current international shipping rates here.

Delivery & Tracking

If more than 30 business days have passed since your order was shipped and you have not received it, please contact your local postal service first and provide them with your tracking number.

Please note that tracking updates vary by country. In some destinations, tracking information may not be updated regularly until the package reaches its destination or is delivered. This may occur with postal services such as Canada Post, Australia Post, and Royal Mail.

For these reasons, we recommend contacting your local postal service before reaching out to us regarding a delayed shipment.

If your local postal service confirms that the package has been lost, please contact them using your tracking number and file a claim if necessary. We may also be able to open an international postal inquiry from Peru.

If a shipment is confirmed as lost, refunds are not normally issued. However, we may offer to resend the products, with the customer covering only the new shipping cost.

Custom

International orders may be subject to customs inspections and import regulations in the destination country.

If a package is retained by Peruvian customs before leaving Peru and tracking shows no further movement, we will resend the order at no additional cost.

If a package is detained, rejected, confiscated, or returned by customs authorities in the destination country, we are unfortunately unable to issue a refund.

In some cases, we may offer to resend the products if the customer pays the applicable shipping fee.

Customs regulations vary from country to country. Countries such as the United States, Australia, and the United Kingdom may apply stricter import controls to certain natural products, herbs, powders, supplements, or plant-based products.

Customers are responsible for checking the import regulations in their own country before placing an order.

International orders are placed at the customer's discretion and subject to local customs regulations.

Reshipping

If your order has not arrived and there have been no tracking updates for more than 30 business days, we may resend the order one additional time at no product cost, depending on the circumstances of the shipment.

If your package is returned to us because of an incorrect address, failure to collect the package, delivery refusal, or another issue at the destination, we can resend the order once the applicable shipping fee has been paid.

Please contact us if you need assistance with a returned shipment.

Refunds

Orders may be canceled before they are shipped.

If you request a cancellation after payment has already been processed, a $7 processing fee may be deducted from your refund to cover payment processing costs.

If there is an issue with your order, such as an incorrect or missing product, we may provide a partial refund, replacement, or store credit equal to the value of the affected item.

If a package is returned to us and you prefer not to have it resent, we may issue a partial refund for the value of the products. Original shipping charges are non-refundable.

Refunds are not provided for packages that are detained, rejected, or confiscated by customs authorities in the destination country.

Legal & Import Responsibility

Our natural products, herbs, powders, capsules, and other products are legally sold in Peru.

However, import regulations vary by country and may also vary depending on the specific product.It is the customer's responsibility to verify whether a product can legally be imported, purchased, or used in their country before placing an order.

ProductsPeruvian.com cannot be held responsible for packages rejected, detained, confiscated, or destroyed by customs authorities because of local import restrictions.

Privacy & Security

The personal information you provide through our website is used to process orders, arrange shipping, send order notifications, provide customer service, and, where applicable, send promotional offers or coupons.

We do not sell your personal information.

For more information about how we collect and use your data, please review our full privacy policy.

Our website uses SSL encryption to help protect information transmitted between your browser and our website, including information submitted during checkout.